top of page

TERMS & CONDITIONS

Welcome to LuluBear! These Terms & Conditions govern your use of our website [Insert Website URL] and the purchase of our handcrafted Fluid Bears. By accessing or using our website, you agree to comply with these terms.

​

1. General Terms

  • By placing an order with LuluBear, you confirm that you are at least 18 years old or have parental/guardian consent.

  • We reserve the right to update, modify, or discontinue any part of our website, products, or services without prior notice.

​

2. Product Information

  • Each Fluid Bear is handcrafted and one-of-a-kind, meaning slight variations in color, pattern, or texture may occur. These variations do not qualify as defects.

  • We strive to display product colors and details accurately, but actual colors may vary due to screen settings.

​

3. Orders & Payment

  • All prices are listed in AUD ($) and include GST (if applicable).

  • Payments must be completed at checkout using approved payment methods (e.g., credit/debit card, PayPal, Afterpay, etc.).

  • LuluBear reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or inventory issues.

​

4. Shipping & Delivery

  • We offer nationwide delivery within Australia, with estimated delivery times of 2-5 business days for standard shipping.

  • Same-day delivery is available for Sydney metro areas (orders must be placed before the cut-off time).

  • Free pick-up service is available from Mortlake warehouse NSW.

  • Delivery times are estimates and may be affected by external factors such as courier delays, public holidays, or weather conditions.

For full details, please refer to our [Shipping Policy].

​

5. Returns & Refunds

  • No returns or refunds are available for change of mind purchases.

  • If your order arrives damaged or defective, contact us within 48 hours with photos, and we will assess whether a replacement or store credit is applicable.

  • Due to their unique nature, Fluid Bears cannot be exchanged, except for damaged or defective items.

For more details, please see our [Returns & Refunds Policy].

​

6. Intellectual Property

  • All content on our website, including images, designs, text, and branding, is the intellectual property of LuluBear and may not be copied, modified, or used without permission.

​

7. Limitation of Liability

  • LuluBear is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

  • We are not responsible for delays caused by third-party couriers or circumstances beyond our control.

​

8. Privacy & Security

  • We value your privacy and handle your personal information in accordance with our [Privacy Policy].

  • Secure payment processing is provided by third-party payment gateways, and we do not store your credit card details.

​

9. Governing Law

  • These Terms & Conditions are governed by the laws of Australia. Any disputes will be handled in accordance with Australian legal processes.

​

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: info@lulubearaustralia.com
 

By using our website and making a purchase, you acknowledge that you have read and agree to these Terms & Conditions.

bottom of page