At LuluBear, we want to ensure that all our customers are completely satisfied with their unique Fluid Bears. However, please note that due to the handcrafted nature of our products, we have a No Return or Refund Policy on Simple Change of Mind.
- Change of Mind: We do not accept returns or offer refunds if you simply change your mind about your purchase.
- Defective or Damaged Products: If your product is damaged during delivery or if there is a defect, please contact us within 3 days of receiving your order. We will work with you to resolve the issue and may offer a replacement or store credit based on the situation.
- Exchanges: Due to the one-of-a-kind nature of our fluid bears, exchanges are not available unless the product is defective or damaged upon arrival.
We encourage all customers to carefully review their purchase before finalizing the order, as each bear is a unique, handcrafted item. If you have any questions or concerns before purchasing, please don’t hesitate to contact us.